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Frequently Asked Questions

What about my privacy?

We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.

What are cookies? Does Myka’s Sensual Wear use them?

Simply put, a cookie is a small piece of information that websites use to remember information about users. Myka’s Sensual Wear uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Myka’s Sensual Wear uses persistent cookies to identify members after their first visit.

How can I submit comments and suggestions?

You can send an email to info@MykasSensualWear.com.

For questions about your order, our Customer Service representatives are available to assist you. Email them at cs@MykasSensualWear.com  24 hours a day, 7 days a week or 365 days a year. 

What is my Shopper ID?

Your Shopper ID is 736aca

Not sure what’s going on with your order? Contact us at cs@MykasSensualWear.com and include your shopper ID. A Shopper ID is a unique ID that identifies what is in your shopping bag. We would be happy to help you complete your transaction.

Will I be charged sales tax on my order?

Items sold by Myka’s Sensual Wear are subject to tax when shipped to destinations in: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.

How do I place a tax exempt order?

Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to cs@MykasSensualWear.com. Please specify the order number of the Myka’s Sensual Wear order for which the exemption is requested and include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Myka’s Sensual Wear and tax will be refunded to the original payment method. Myka’s Sensual Wear does not store the tax-exempt status of any organization. Please email cs@MykasSensualWear.com for each order placed on MykasSensualWear.com.

Myka’s Sensual Wear does not honor resale exemption certificates, as purchases for resale are against the Myka’s Sensual Wear Terms of Use.

Are my items in stock?

We offer real-time inventory. You can check if an item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in red stating “This color/size combination is no longer available.”

How do backorders work?

If the size/color you need is on backorder, a message will show up underneath the ADD TO BAG button stating Ships 2-3 weeks or Ships 6-8 weeks. You can still place an order for these items, and we recommend doing so to save your place in line! Once we receive your item back in stock, we will ship it out to you for no additional shipping cost!

Charging for backorders:

When you place your order, there will be a pending authorization hold on the total amount of the order; this charge drops a few business days after the purchase. You are not charged for back-ordered items until they ship. Once we receive the items in stock, we will ship them out to you via our Free Standard Shipping method (2-4 weeks). When the items ship, you will be charged for the merchandise and any applicable tax.

If back-orders are discounted:

Sometimes your back-ordered items will get broken up into separate shipments based on availability. If the items carry a discount or promotion, the last items that ship will carry the discount or “free” status.

For example, say you take advantage of a Buy 2 Get 1 Free promotion and order 9 pairs of Maidenform Comfort Devotion hipsters that are back-ordered 2-3 weeks. We may receive a partial shipment and send you 6 pairs. You would be charged for the 6 pairs as they ship. The following week, we may receive another shipment from the vendor, then those 3 will ship out to you free of charge and free of any shipping charges since the final items to ship ALWAYS carry the discount.

What are my payment options?

Online, we accept Visa, MasterCard, American Express, Discover, and Diners Club.

When will I be billed?

You will be billed when your package is shipped from our fulfillment center. We usually ship in-stock items within 1-3 business days, excluding holidays. If you cancel your order prior to shipment, you will not be billed.

How do I order by Mail or Fax?

You may place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

Download Adobe Acrobat Reader

Is it safe to use my credit card?

Yes, shopping at Myka’s Sensual Wear is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Myka’s Sensual Wear will cover the liability imposed on you, up to $50. Myka’s Sensual Wear will cover this amount only if the unauthorized use of your credit card occurred at Myka’s Sensual Wear, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company if the unauthorized use of your credit or debit card does occur.

Is gift wrapping available?

At this time, we do not offer gift wrapping services, although you may designate your purchase as a gift during checkout. We take great pride in our packaging. Each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope. Myka’s Sensual Wear packing slips for gifts do not contain pricing information. Please be aware that the order confirmation email does contain pricing information for both gift orders and non-gift orders.

Are gift receipts available?

Yes! During checkout, you will have an opportunity to designate your order as a gift. Myka’s Sensual Wear packing slips for gifts serve as gift receipts, as they do not contain pricing information. Please be aware that the order confirmation email does contain

pricing information for both gift orders and non-gift orders.

Where can I enter a coupon or promotional code?

Occasionally we offer a coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “bag” page of our checkout process. If you place your order over the phone, please inform the customer service representative that you have a code. Only one coupon code may be used per order.

How do I change my account information?

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in, and then you can edit or delete your information through the “my account” page.

How much do you charge for shipping?

Myka’s Sensual Wear currently ships all purchases free of charge. However, at any time, we may shift to different shipping options and costs will vary based on your delivery address and package weight. Some states require we collect sales tax on shipping costs. Your actual shipping charges will be reflected at checkout.

Shipping fees are not refundable unless we fail to meet our service level for guaranteed shipping for in-stock items. Weather, natural disasters and other uncontrollable events can interrupt transportation flow, and the delivery of your package might be delayed. We apologize for any inconvenience.

SHIPPING METHOD

DELIVERY BY*

ORDERS

BELOW $70

ORDERS

$70 AND UP

E-Packet

3 – 4 weeks 

 

FREE

FREE

    
    

Standard Shipping and USPS Priority Mail are delivered by the local post office. FedEx Home Delivery delivers to homes Tuesday-Saturday. FedEx Ground delivers to businesses Monday-Friday.

*Orders for 2-Day and Next Day deliveries that are placed after 3:00 pm EST will leave our warehouse the next business day.

Shipping is available to all 50 United States, APO/FPO/DPO addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), rural routes and P.O. Box addresses. Please see our International faqs for International Shipping details.

When will my order be shipped?

We usually ship in-stock items within 1-3 business days, excluding holidays. Select shipping methods ship the same day for in-stock orders placed by 3:00 pm EST. See our shipping methods, above, for details.

Can I track my order?

Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order. You may also track your order and return status at www.MykasSensualWear.com/status by entering your order number and zip code for US orders only. You do not need to be a member to track your order.

Does Myka’s Sensual Wear accept international orders?

Yes, at this time we ship within the United States, United Kingdom, Germany, France, Italy, China, Japan, India & Brazil

What is Myka’s Sensual Wear’ return policy?

We want you to love what you’ve found! If you’re not satisfied with your purchase, please return it for a prompt credit or exchange. We only accept unworn/unwashed merchandise with proof of purchase.

Returning within 30 days: You will receive credit back on the initial credit card or account.

Returning after 30 days: You will receive a voucher via email so you can pick out a new favorite! A $10 order minimum is required to redeem this voucher, not including shipping charges and tax.

Who pays for return shipping?

If you are returning a purchase, you are responsible for the return shipping. For your convenience, we include a pre-paid return label in your package. When we process your return, a fee of $6.95 will be deducted from your return credit. You can also ship your return back yourself. If you would like to ship it back yourself, we recommend using an insured, traceable method and cannot be held accountable for lost packages.

In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately by email: cs@MykasSensualWear.com so that we can promptly send you a free return shipping label to send the package back to us at no cost to you. Your replacement items will ship free of charge.

How do I return/exchange something?

Not satisfied? Return it or exchange it… it’s as easy as 1-2-3!

  1. Fill it out!

Fill out the Return/Exchange form online. Indicate the items you want to return and the reason.

If you wish to exchange for a different item, tell us which items you’d like to exchange. Note the style #, size, descriptions, color and quantity.

We are pleased to remind you that as always, we send your exchanged items back to you free of shipping charges.

Returns/exchanges take up to 15 business days for us to receive and process. 

  1. Pack it up!

Pack your items and include the free shipping coupon you received in your box or click here to print a blank Return/Exchange form.

  1. Drop it off!

CONVENIENCE

 

DO IT YOURSELF

Peel and place our convenient label on any box and drop it off with the US Post Office.

A $6.95 return shipping fee will be deducted

from your credit.

Track your return status at MykasSensualWear.com/status

 

Ship it yourself using any carrier to:

Myka’s Sensual Wear Return Center

3424 Craig Avenue Charlotte, NC 28211

Make sure to insure your package!

Please allow 2-4 weeks for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Shipping fees on your original order are not refundable.

Exchanges work like this: We will first process a return credit, then process a separate charge for the replacement items. This way, we can place an exchange order for you and ship the items ASAP. You will be charged for these items when they ship out. Once we receive your return items back to our warehouse we will issue a credit back to the original payment method for the item(s) you are returning. If you return items after 60 days, you will receive a voucher via email. A $10 order minimum is required to redeem this voucher, not including shipping charges and tax. Please allow up to 15 business days from the date you ship the package for us to receive and process your return. Initial shipping fees and return shipping costs are not refundable. We will email you once we have processed your package as well as when your exchange ships.

 

Shipping

Will I be charged sales tax on my order?

Items sold by Myka’s Exotic Wear are subject to tax when shipped to destinations in: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.

How do I place a tax exempt order?

Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to cs@mykasexoticwear.com. Please specify the order number of the Myka’s Exotic Wear order for which the exemption is requested and include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Myka’s Exotic Wear and tax will be refunded to the original payment method. Myka’s Exotic Wear does not store the tax-exempt status for any organization. Please email cs@mykasexoticwear.com for each order placed on mykasexoticwear.com.

Myka’s Exotic Wear does not honor resale exemption certificates, as purchases for resale are against the Myka’s Exotic Wear Terms and Conditions.

Are my items in stock?

We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in red stating “This color/size combination is no longer available.”

How do backorders work?

If the size/color you need is on backorder, a message will show up underneath the ADD TO BAG button stating Ships 2-3 weeks or Ships 6-8 weeks. You can still place an order for these items, and we recommend doing so to save your place in line! Once we receive your item back in stock, we will ship it out to you for no additional shipping cost!

Charging for backorders:

When you place your order, there will be a pending authorization hold on the total amount of the order; this charge drops a few business days after the purchase. You are not charged for backordered items until they ship. Once we receive the items in stock, we will ship them out to you via our Free Standard Shipping method (12-16 business days). When the items ship, you will be charged for the merchandise and any applicable tax.

If backorders are discounted:

Sometimes your backordered items will get broken up into separate shipments based on availability. If the items carry a discount or promotion, the last items that ship will carry the discount or “free” status.

For example, say you take advantage of a Buy 2 Get 1 Free promotion and order 9 pairs of Maidenform Comfort Devotion hipsters that are backordered 2-3 weeks. We may receive a partial shipment and send you 6 pairs. You would be charged for the 6 pairs as they ship. The following week, we may receive another shipment from the vendor, then those 3 will ship out to you free of charge and free of any shipping charges since the final items to ship ALWAYS carry the discount.

When can I use Apple Pay?

We accept Apple Pay on compatible devices on U.S. orders. Apple Pay cannot be used to purchase gift certificates, to place orders requiring gift receipts or to place orders shipped to APO/FPO addresses. Orders purchased using Apple Pay cannot redeem gift certificates, vouchers or store credit.

What are my payment options?

Online, we accept Visa, MasterCard, American Express, Discover, Diners Club, Apple Pay, and PayPal.

When will I be billed?

You will be billed when your package is shipped from our fulfillment center. We usually ship in-stock items within 1-3 business days, excluding holidays. If you cancel your order prior to shipment, you will not be billed.

How do I order by Mail or Fax?

You may place your order by printing our order form and faxing or mailing it to us. You may need Adobe Acrobat Reader to view/print the order form.

Download Adobe Acrobat Reader

Is it safe to use my credit card?

Yes, shopping at Myka’s Exotic Wear is safe. Our secure server software encrypts information, ensuring that Internet transactions stay private and protected. We use Secure Sockets Layer (SSL) technology, considered the gold standard in Internet encryption technology, to protect the security of your credit card information as it is transmitted to us.

Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards, as well. If your bank does hold you liable for any amount up to $50, Myka’s Exotic Wear will cover the liability imposed on you, up to $50. Myka’s Exotic Wear will cover this amount only if the unauthorized use of your credit card occurred at Myka’s Exotic Wear, as determined by your credit card company, and through no fault of your own. You must notify your card provider, in accordance with the agreement you have with the company if the unauthorized use of your credit or debit card does occur.

Is gift wrapping available?

At this time, we do not offer gift wrapping services. We take great pride in our packaging. Each order is carefully wrapped in delicate tissue and placed inside an unmarked shipping box or shipping envelope. Myka’s Exotic Wear packing do not contain pricing information. Please be aware that the order confirmation email does contain pricing information and receipts.

Are gift receipts available?

No! During checkout, you will not have an opportunity to designate your order as a gift. Myka’s Exotic Wear packing do not contain pricing information. Please be aware that the order confirmation email does contain pricing information and receipts.

Where can I enter a coupon or promotional code?

Occasionally we offer a coupon or promotional codes to our customers. To use one of these codes, please enter the code on the “bag” page of our checkout process. Only one coupon code may be used per order.

How do I change my membership information?

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. To access your private information, you first sign in, and then you can edit or delete your information through the “my account” page.

How much do you charge for shipping?

Your shipping options and costs will vary based on your delivery address and package weight. Some states require we collect sales tax on shipping costs. Your actual shipping charges will be reflected at checkout.

Shipping fees are not refundable unless we fail to meet our service level for guaranteed shipping for in-stock items. Weather, natural disasters and other uncontrollable events can interrupt transportation flow, and the delivery of your package might be delayed. We apologize for any inconvenience.

SHIPPING METHODDELIVERY BY*

ORDERS

BELOW $70

ORDERS

$70 AND UP

(before tax)

STANDARD2 – 4 weeks$5FREE
USPS PRIORITY MAIL

3-5 business days via

your local post office

Starts at $7Starts at $7
2-DAY

2 business days

via FedEx*

$9FREE
NEXT DAY

Guaranteed Delivery

Next business day via

FedEx*

$15$10
NEXT DAY SATURDAY

Guaranteed Delivery

by Saturday via FedEx

$25$20

Standard Shipping are delivered by the local post office. FedEx Home Delivery delivers to homes Tuesday-Saturday. FedEx Ground delivers to businesses Monday-Friday.

*Orders for 2-Day and Next Day deliveries that are placed after 3:00pm EST will leave our warehouse the next business day.

Shipping is available to all 50 United States, APO/FPO/DPO addresses, U.S. territories (Guam, Puerto Rico, U.S. Virgin Islands), rural routes and P.O. Box addresses. Please see our International FAQ’s for International Shipping details.

When will my order be shipped?

We usually ship in-stock items within 1-3 business days, excluding holidays. Select shipping methods ship the same day for in-stock orders placed by 3:00pm EST. See our shipping methods, above, for details.

Don’t forget it’s never too late to send an e-gift certificate.

Can I track my order?

Once your order is shipped, you will be sent an email confirmation with your tracking number and link to track your order. You may also track your order and return status at www.mykasexoticwear.com/status by entering your order number and zip code for US orders only. You do not need to be a member to track your order.

Does Myka’s Exotic Wear accept international orders?

Yes! We ship internationally to over 100 countries and territories though our shipping partner BorderFree. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. Click here for our International FAQ’s.

What about my privacy?

We are committed to protecting your privacy. We use the information we collect on the site to make shopping on this web site possible and to enhance your overall shopping experience. Click on this link to view our complete privacy policy.

What are cookies? Does Myka’s Exotic Wear use them?

Simply put, a cookie is a small piece of information that web sites use to remember information about users. Myka’s Exotic Wear uses two types of cookies to recognize our members. We use transient cookies to provide continuity from page to page. They do not contain any personally identifying information. Bare Necessities uses persistent cookies to identify members after their first visit.

How can I submit comments and suggestions?

You can send email to info@BareNecessities.com, use our feedback form, or call us at 1.877.728.9272 during business hours, Monday-Saturday 8:30am-6pm EST.

For questions about your order, our Customer Service representatives are available to assist you Monday-Saturday 8:30am-6pm EST. To place a new order, call anytime. We’re available 24 hours a day, 7 days a week.

Will I be charged sales tax on my order?

Items sold by Bare Necessities are subject to tax when shipped to destinations in: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NY, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Any applicable tax will be applied to the price you pay for taxable items, less any and all extra savings.

How do I place a tax exempt order?

Eligible governmental, non-profit, charitable and similar organizations should email all tax-exempt requests to taxexempt@barenecessities.com. Please specify the order number of the Bare Necessities order for which the exemption is requested and include a copy of applicable state or federal exemption certificates. Eligible tax exemptions will be processed by Bare Necessities and tax will be refunded to the original payment method. Bare Necessities does not store the tax-exempt status for any organization. Please email taxexempt@barenecessities.com for each order placed on barenecessities.com. 

Bare Necessities does not honor resale exemption certificates, as purchases for resale are against the Bare Necessities Terms of Use.

Are my items in stock?

We offer real-time inventory. You can check if any item is available on each product page by selecting the size and color you need. If the color/size combination is no longer available, a message will show up in red stating “This color/size combination is no longer available.”

How do backorders work?
If the size/color you need is on backorder, a message will show up underneath the ADD TO BAG button stating Ships 2-3 weeks or Ships 6-8 weeks. You can still place an order for these items, and we recommend doing so to save your place in line! Once we receive your item back in stock, we will ship it out to you for no additional shipping cost!

Charging for backorders:

When you place your order, there will be a pending authorization hold on the total amount of the order; this charge drops a few business days after the purchase. You are not charged for backordered items until they ship. Once we receive the items in stock, we will ship them out to you via our Free Standard Shipping method (6-9 business days). When the items ship, you will be charged for the merchandise and any applicable tax.

If backorders are discounted:

Sometimes your backordered items will get broken up into separate shipments based on availability. If the items carry a discount or promotion, the last items that ship will carry the discount or “free” status. 
For example, say you take advantage of a Buy 2 Get 1 Free promotion and order 9 pairs of Maidenform Comfort Devotion hipsters that are backordered 2-3 weeks. We may receive a partial shipment and send you 6 pairs. You would be charged for the 6 pairs as they ship. The following week, we may receive another shipment from the vendor, then those 3 will ship out to you free of charge and free of any shipping charges since the final items to ship ALWAYS carry the discount.

WHAT IS GOAT?

Founded in 2015 and based in Los Angeles, California, GOAT is the safest way to buy and sell sneakers. Whether you’re looking to buy rare sneakers, discover new ones, or make money by listing sneakers you already own, GOAT is your destination. And with an authentication service, Assurance of Authenticity and great customer service, GOAT is the safest option in the industry.

HOW DOES IT WORK?

Sellers list their items for sale on GOAT, while buyers peruse over hundreds of thousands of items on the website and iPhone and Android apps. If you make a purchase, sellers are required to ship their items to us for verification first and once they’re authenticated, we’ll ship them to you. If we find they are inauthentic or they are not as described, we’ll notify you and offer a full refund. Also listed for sale on GOAT are “Instant Ship” items, which we have already authenticated and verified. If you purchase items through “Instant Ship”, we’ll ship them to you directly from our facilities.

HOW DO I DELETE MY ACCOUNT?

Simply contact help@goat.com and we’ll handle this for you.

HOW DO I CONTACT YOU?

We’re always here to help. You can contact us by email 24/7 at help@goat.com.

ORDERS, SHIPPING & RETURNS

HOW DO I PLACE AN ORDER?

Browse items for sale, select your size and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, Affirm (US only), Afterpay (US only), and Alipay.

WHAT IS AFFIRM AND HOW DO I USE IT?

We’ve partnered with Affirm to offer financing for US-based users, so you can get the items you want now and pay later. Simply select Affirm at checkout, provide basic information and get approved instantly. Pay over 3, 6, or 12 months with rates between 10-30% APR. To learn more about Affirm, visit: https://affirm.com or emailhelp@affirm.com.

WHAT IS AFTERPAY AND HOW DO I USE IT?

We’ve partnered with Afterpay to offer a buy now pay later option for US-based users, so you can get the items you want now and pay for it in four equal installments due every two weeks, interest-free. Simply select Afterpay at checkout, provide basic information and get an approval decision instantly. The only fees are late fees for missed payments. To learn more about Afterpay, visit: https://www.afterpay.com/how-it-works.

CURRENCY

All fees are listed in US dollars, unless otherwise stated. We are not responsible for currency exchange rates, except as described below. International buyers may be allowed to buy items in their local currencies. International buyers also always have the option to pay in US dollars. If you are an eligible international buyer and opt to pay in your local currency:

  • We’ll automatically display your order total in your local currency on the checkout page.
  • The foreign exchange rate applied to your purchase will be displayed in the confirmation email for your purchase. If you’re using the app, the foreign exchange rate applied to your purchase will also be displayed in the order history for your purchase, which can be found in the Orders tab in your Profile.
  • The same foreign exchange rate applied to your purchase will be applied in the event of a return, so you get back what you paid, even if the exchange rate has changed.

Because foreign exchange rates fluctuate, the price you see for an item in your local currency on one day may be different from the price for that same item on another day. The foreign exchange rates we apply are updated daily. GOAT takes no responsibility for the accuracy of any foreign exchange rate applied to your purchase.

I’M HAVING ISSUES PURCHASING. WHAT DO I DO?

Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please email us at help@goat.com for additional assistance.

CAN I CANCEL MY ORDER?

You may cancel your order within 3 hours of placing it or before it is confirmed by the seller – whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply tap the Cancel button on the Orders screen. Please note: There are no cancellations on an offer after it has been accepted by a seller.

HOW DO I KNOW IF THE ITEMS ARE REAL?

We work hard to ensure all items sold on GOAT are 100% authentic. We do this by carefully reviewing all sellers and the items they send us. If you purchase from us, you can also rest assured knowing that all items are sent to us for verification prior to being shipped to you. Our specialists inspect everything from the label to stitching, texture to color, and so much more.

We offer an Assurance of Authenticity, so if we determine items you purchase are inauthentic or they are not as described, we’ll notify you and offer a full refund.

HOW MUCH DOES THE ASSURANCE OF AUTHENTICITY COST?

We want you to feel comfortable when you purchase on GOAT, which is why we offer the Assurance of Authenticity at no additional cost to you.

DO YOU ACCEPT RETURNS?

We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, and GOAT Clean purchases that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release) or any used items. All purchases of special items and GOAT Storage items are FINAL SALE. For more information, please view our Purchases and Returns Policy here.

HOW MUCH DOES SHIPPING COST?

The cost of domestic shipping for items other than “Instant Ship” items ordered with expedited shipping is $10 to the 48 contiguous states, $15 to Hawaii and Alaska. The cost of shipping for “Instant Ship” items ordered with expedited shipping is $25. For a limited time, shipping is $30 to Canada and $40 to all other international countries. Customers may incur additional charges for purchases of multiple items or heavy items.

WHEN WILL I RECEIVE MY ORDER?

All items except for “Instant Ship” items are shipped to us first for authentication and verification before being delivered to the buyer. It will typically take 7-10 business days (M-F) for orders to be delivered to buyers located in the US, since it takes approximately 3-4 business days to get to us, 1-2 business days to authenticate and 3-4 business days to ship to you.

Items that are labeled “Instant Ship” have already been authenticated and verified and ship directly from our facilities to a buyer. It will typically take 4-6 business days for an “Instant Ship” order to be delivered to a buyer located in the US.

Expedited shipping is a shipping option for “Instant Ship” items that is available only to buyers located in the contiguous US. It will typically take 2 business days for an “Instant Ship” item ordered with expedited shipping to be delivered to a buyer located in the contiguous US.

For international orders, delivery times vary due to customs. Import duties are not included, and you will be responsible for them upon arrival. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

I PLACED AN ORDER, BUT DIDN’T RECEIVE A CONFIRMATION EMAIL.

If you’re using the app, tap on the Profile icon, then Orders to make sure your order was processed. If you see that it was, click Settings and Edit Profile to make sure we have your email address correct. You can also email us at help@goat.com for additional assistance.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Please note that GOAT is unable to change a shipping address once the order has been placed. You may however cancel your order (within 3 hours of placing it and/or before it is confirmed by the seller, whichever comes first), and place the order again with the correct shipping address.

I NEVER RECEIVED MY ORDER. WHAT DO I DO?

If you’re using the app, check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where the order is currently located. If it was delivered and you still have not received your order or if you placed your order through the website, please contact us at help@goat.com.

For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout.

SALES TAX

DOES GOAT CHARGE SALES TAX?

In light of a recent Supreme Court decision in South Dakota v. Wayfair, Inc., and based on applicable state tax laws, GOAT will begin to collect and remit sales tax on orders shipped to customers in the following states, effective 12:00 AM UTC on January 31, 2019:

  • Alabama (Effective 2/1/2019)
  • Connecticut
  • Iowa
  • New York
  • Oklahoma
  • Washington
  • Wisconsin

WHEN WILL I BE CHARGED SALES TAX?

  • Beginning at 12:00 AM UTC on January 31, 2019, GOAT will begin collecting sales tax on sales shipped to applicable states affected by the Supreme Court decision and we will continue to monitor additional states that may require sales tax collection.
  • Sales tax will apply based on a buyer’s shipping address rather than a buyer’s billing address.
  • Sales tax will apply to all purchases for applicable states, even for current offers that are completed at a later time.

HOW MUCH WILL I BE CHARGED FOR SALES TAX?

Applicable sales tax rates may vary by state. Note that some states may include shipping fees in the calculation of sales tax while other states may exclude shipping fees.

WHY IS GOAT NOW COLLECTING SALES TAX?

In light of a recent Supreme Court decision in South Dakota v. Wayfair, Inc. and applicable state law, certain states now require e-commerce marketplaces to collect and remit sales tax regardless of whether or not the marketplace has physical presence in such state. GOAT is now required to comply with applicable law in certain states requiring GOAT to collect and remit sales and use tax on your behalf.

WHAT DOES ‘ESTIMATED TAX’ MEAN?

To help provide a total cost inclusive of tax, we will estimate the applicable sales tax based on the delivery address entered at checkout. The estimated tax amount displayed may be updated when your order is finalized and completed.

SELLING ON GOAT

HOW DO I SELL ON GOAT?

To ensure quality and authentic items, we’re currently only allowing a select group of sellers. We encourage you to request to become a seller on GOAT by tapping on the Sell tab on the app and filling out the required information. We’ll notify you as soon as your request has been approved.

I REQUESTED TO SELL. WHEN WILL MY ACCOUNT BE APPROVED?

We appreciate your interest in selling on GOAT. We are currently approving sellers with good reputations in small batches, on a rolling basis. We do this to ensure the app runs smoothly and so we can provide the best possible experience to our users.

CAN I SHARE A SELLER ACCOUNT?

While you can share a seller account, we highly recommend you maintain your own account to streamline communication and reduce liability. Please note: We will only communicate with and acknowledge requests made by the primary account holder. The primary account holder is classified as the person whose name, email, phone number, home address and banking information is listed on the account.

CAN I CREATE MORE THAN ONE SELLER ACCOUNT?

Each user is only allowed to create one seller account. Users who are found to have created more than one seller account may be suspended from selling.

WHAT IS MY SELLER FEE?

Your seller fee depends on your location and the address associated with your account. Selling from outside of the United States is only available to select sellers at this time.

  • United States = $5
  • Canada = $20
  • Other = $30

WHAT ARE THE COMMISSIONS FOR SELLING ON GOAT?

The commission fee is 9.5% + the seller fee for a seller in good standing. The commission fee can increase to a maximum of 20% + the seller fee, depending on the number of seller cancellations and verification issues, as described in more detail below.

WHY IS MY COMMISSION HIGHER THAN 9.5%?

Cancellations on orders will lead to a higher commission fee. All sellers begin with a seller rating of 90 and the minimum commission fee of 9.5% + the seller fee.

For each seller cancellation, 10 points will be deducted from the seller rating. For each successful sale, 2 points will be added to the seller rating.

When a seller has a rating at or above 90, the commission fee will be 9.5% + the seller fee. For sellers with ratings between 70-89, the commission fee will be 15% + the seller fee, and for sellers with ratings between 50-69, the commission fee will be 20% + the seller fee. Sellers who have a seller rating below 50 will be suspended from selling on GOAT.

HOW CAN I DECREASE MY COMMISSION FEES?

You can decrease your commission fee to the minimum of 9.5% + the seller fee with successful sales (i.e., confirming and shipping authentic items on time). For each successful sale, 2 points will be added.

CAN I CANCEL MY SALE?

We aim to provide our customers with the best possible experience when buying on GOAT and deter our sellers from canceling orders. If you must cancel, you may do so in the app under the Sell tab. Please note: Multiple cancellations on orders will lead to a higher commission fee.

AS A SELLER, DO I PAY FOR SHIPPING?

Once the sale is confirmed by you, we’ll send you a prepaid, pre-addressed shipping label via email. Please use this to avoid any tracking errors and delays with earnings.

WHEN DO SELLERS GET PAID?

Your earnings will be added to your GOAT account for cash out as soon as your items have been authenticated by our specialists. We then take on the responsibility of shipping to the buyer and dealing with any issues.

HOW DO I CASH OUT?

You have two options: You can either have your funds deposited to your bank account through ACH direct deposit or to your PayPal account. There is a 2.9% fee for all cash outs. If you’d like to deposit your funds, simply tap the Sell tab on the app, then tap “Credits”, then tap “Cash Out” and fill out the required information. When entering your information, please make sure everything is accurate and correct. INCORRECT OR INACCURATE INFORMATION WILL LEAD TO DELAYS WITH YOUR DEPOSIT.

Once your cash out method has been approved, the funds will be deposited. Please allow 2-3 business days for the banks to process. Business days are Monday – Friday, excluding holidays and if you cash out after business hours, the first day would be the following business day.

HOW DO I LIST ITEMS FOR SALE?

After your account is approved for selling, you can tap the Sell tab to list your items. Start by searching for the SKU, which can be found on the box or inside the item, enter the condition, price and take the required photos. Sellers listing items that are used or new with defects or who have a seller rating below 50 are required to take photos.

WHY ARE MY PHOTOS BEING REJECTED?

We require clear photos that follow our photo guidelines. The photos you upload must be of the items in your possession that you intend to sell and ship. Any issues such as damage, discoloration, or flaws should be clearly photographed.

Here are some additional common reasons for photo rejections:

  • Both sneakers are not shown in a full, clear view.
  • Both sneakers are not fully visible within the frame of the photo.
  • Low lighting. We recommend taking photos in bright lighting conditions, such as under direct sunlight.
  • Sneaker details (e.g., SKU, size, etc.) are not fully readable in box/ tag photo.
  • Non-sneaker photos. Make sure no other objects or distracting patterns or items are in the photo with the shoes.
  • Personal information shown in photos.

HOW DO I EDIT MY LISTING?

Tap the Sell tab, then “Listings” to select the items you’d like to edit. Once you’ve selected the items, you will be taken to your listing, where you can edit the size, condition, price, photos and input any defects. Please don’t forget to save your changes.

HOW CAN I ENSURE MY ITEMS SELL?

Share your listing across mobile and web to help your items sell more quickly. Simply tap “Share” after you’ve listed your items, and select from Instagram, Twitter, Facebook, SMS and/or Email.

MY ITEMS JUST SOLD. WHAT DO I DO NEXT?

Congrats! Please first confirm the order, then tap generate label. We’ll then send you a prepaid, pre-addressed shipping label. Each shipping label has a tracking number connected to the order for us as well as for the buyer to track.

HOW DO I SHIP THE ITEMS I’VE SOLD?

Once you receive the prepaid, pre-addressed shipping label, simply package your items in a standard cardboard box, attach the label and drop it off with the correct courier within 3 business days (Monday – Saturday for FedEx, UPS and USPS) of the order being placed. Please do not ship items using only the shoebox. Ship each sale separately and make sure to use the shipping label that corresponds to that order. Once the package is dropped off and scanned by the courier, please mark the order as “Dropped Off” in the app.

If your sale is not confirmed within 24 hours and shipped within 3 business days (Monday – Saturday for FedEx, UPS and USPS) from the order being placed, it will be canceled.

HOW DO I GET MY PREPAID SHIPPING LABEL?

Your prepaid, pre-addressed shipping label will be sent to you once you have confirmed the sale in the app. Please use this to avoid any tracking errors and delays with earnings.

WHY AM I SUPPOSED TO SHIP MY ITEMS TO GOAT?

To ensure all items sold on GOAT are authentic, sellers are required to send their items to us for verification by our specialists. Once your items have been authenticated, we’ll deposit your earnings to your account for cash out and take on the responsibility of shipping to the buyer.

WHY DOES MY LABEL SAY SECAUCUS, NEW JERSEY INSTEAD OF CULVER CITY, CALIFORNIA?

Depending on where you are located, the package will be directed to either our Secaucus facility or Culver City facility.

I ACCIDENTALLY SENT ITEMS UNRELATED TO MY ORDER. CAN I GET THEM BACK?

Please email us at help@goat.com if you believe you have sent items to us unrelated to your order.

WHAT HAPPENS IF MY ITEMS ARE FOUND TO BE FAKE?

If you send items to us that we deem inauthentic or unsellable in our sole and reasonable discretion, the buyer will be refunded the full amount they paid for the items and you will have the option to have the items sent back to you or disposed of by us. If you choose to have the items sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your items are inauthentic or unsellable or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the items in our reasonable discretion.

WHY WAS MY SELLER ACCOUNT SUSPENDED?

We suspend sellers who (i) repeatedly attempt to sell inauthentic items, (ii) have more than one seller account, or (iii) have seller ratings below 50. If you feel as though your seller account was cancelled or suspended by mistake, please contact help@goat.com.

I ACCEPTED AN OFFER, BUT THE ORDER DID NOT GO THROUGH. WHAT HAPPENED?

This was likely due to a payment method being declined for insufficient funds. When buyers place offers, we issue an authorization to ensure they have the funds, but because it can take several days before the offer is accepted, there is no guarantee the funds are still available at the time the offer is accepted.

GOAT CLEAN

WHAT ARE THE COMMISSIONS FOR SELLING ON GOAT CLEAN?

A commission fee is only charged when an item sold on GOAT Clean is purchased. For items with a sale price of $350 and below, the commission fee is 30% and for all other items, the commission fee is 25%. The commission fee includes the seller fee, cash out fee, and shipping. Funds earned from selling items on GOAT can be deposited to your bank account through ACH direct deposit or to your PayPal account.

HOW CAN I ACCESS THE GOAT CLEAN COLLECTION?

You can access the GOAT Clean inventory by looking at the collection here or by browsing the used section of a given item and clicking on GOAT Clean.

HOW DO I KNOW IF THE USED ITEMS ARE PART OF THE GOAT CLEAN COLLECTION?

All items listed here and in the GOAT Clean section of the used section of a given item are part of the GOAT Clean collection. Each item listed has been professionally cleaned, graded and photographed to provide full transparency on the condition of the item.

WHY AND HOW ARE ITEMS GRADED?

To provide buyers comfort around the quality of items being purchased, we developed a proprietary grading system for GOAT Clean items. Once an item goes through the GOAT Clean process, we assess the condition of the item inside and out. We score each part of the item and ultimately assign a grade that communicates the overall condition of such item.

  • Like New: Minimal to no signs of wear.
  • Excellent: Slight wear on tread with minimal creasing.
  • Very Good: Gentle wear with some creasing, scratches, and/or slight discoloration.
  • Good: Moderate wear with visible creasing, scuffing, and/or discoloration.

WHAT IS THE RETURN POLICY FOR GOAT CLEAN ITEMS?

We believe in providing complete transparency – that what you see in photos, is what you get. This is why we offer returns on all GOAT Clean purchases. You have 3 days to request a return from the date you receive your GOAT Clean purchases. Once we process your return, we will refund you for the amount you paid, less the shipping costs to and from you. This refund will be issued in the form of GOAT credit to use on future purchases.

HOW CAN I SELL THROUGH THE GOAT CLEAN PROGRAM?

For all seller-related questions, please email us at clean@goat.com.

GOAT STORAGE

WHAT IS GOAT STORAGE?

GOAT Storage is ideal for reselling items or saving space at home. Select GOAT Storage as your shipping option at checkout and we’ll store your items until you’re ready to ship.

HOW DO I GET MY ITEMS?

You can have your GOAT Storage items shipped back to you through the app. Just go to the Profile tab and tap SHIP. Once the items ship, you will be charged a shipping fee.

WHERE DO MY ITEMS GO?

Your items will be secured in our GOAT Storage facilities after they are authenticated and verified.

HOW DO I SELL MY STORED ITEMS?

Once they are authenticated and verified, you may list your items anytime by using the Profile tab on the app.

WHY CAN’T I USE AFFIRM OR AFTERPAY WITH GOAT STORAGE?

Affirm and Afterpay are currently not available for GOAT Storage purchases.

WHAT IS THE RETURN POLICY FOR PURCHASES THAT USE GOAT STORAGE?

All GOAT Storage purchases are final sale.

GOAT SURVEY TERMS

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN A PRIZE. VOID WHERE PROHIBITED. This promotion is sponsored by 1661, Inc. dba GOAT, 5764 W. Jefferson Blvd., Los Angeles, CA 90016 (“Sponsor”). This promotion will run from November 1, 2018 to July 31, 2019. Entrants may participate by completing the survey. Sponsor reserves the right to cancel, terminate or modify the promotion if it cannot be operated, conducted or completed as planned, for any reason. The promotion is open to all recipients aged 13 years or older. All applicable federal, state and local laws and regulations apply. Participation constitutes entrant’s full and unconditional agreement to this paragraph and Sponsor’s decisions, which are final and binding in all matters related to this promotion. Sponsor will conduct a random drawing from all complete and eligible entries to determine one winner who will be notified by email. There will be three prizes awarded for the period between November 1, 2018 and January 31, 2019 and two additional prizes awarded for the period between February 1, 2019 and July 31, 2019, each consisting of GOAT credit in the amount of $250.00 USD. Odds of winning depend on the number of eligible entries received. No transfers, prize substitutions or cash redemptions will be made, except at Sponsor’s sole discretion. All state, federal and local taxes are the sole responsibility of the winner. By entering, entrant agrees to release, defend, hold harmless and indemnify Sponsor against any and all liability, damages or causes of action with respect to or arising out of any injuries, losses or damages of any kind caused by participation in the promotion. This promotion will be governed by and construed in accordance with the laws of the State of California without giving effect to the conflict of laws rules thereof and any matters or proceedings will take place in the City of Los Angeles, California.

DIY CONTEST 2019 TERMS & CONDITIONS

PLEASE REVIEW THESE TERMS & CONDITIONS BEFORE ENTERING THE CONTEST. BY ENTERING THE CONTEST YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO OUR TERMS OF USE AND PRIVACY POLICY.

HOW TO ENTER

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER. VOID WHERE PROHIBITED. This contest is sponsored by 1661, Inc. dba GOAT, 5764 W. Jefferson Blvd., Los Angeles, California 90016 (the “Sponsor”). The contest will run beginning on 8:00 AM PST February 18, 2019 and ending on 8:00 AM PST March 7, 2019. Each contest day, entrants may participate by following @GOAT on Instagram and posting one or more photos of a DIY sneaker to Instagram with the hashtag #GOATDIY. Instagram accounts must be public in order to participate. Sponsor reserves the right at its sole discretion to disqualify any individual (and all of his or her entries) who tampers with the entry process or who Sponsor believes has violated these Terms and Conditions. Automated entries are prohibited and any use of automated devices will cause disqualification. Sponsor reserves the right to cancel, terminate or modify the contest if it cannot be operated, conducted or completed as planned, for any reason. Sponsor and its subsidiaries and affiliates are not responsible for late, lost, delayed, unclear, incomplete, misdirected or ineligible entries which will be disqualified or for technical, hardware or software malfunctions of any kind, lost or unavailable network connections or failed, incorrect, incomplete, inaccurate, garbled or delayed electronic communications caused by the sender, or by any of the equipment or programming associated with or utilized in the contest which may limit the ability to play or participate, or by any human error that may occur in the processing of the entries in the contest.

ELIGIBILITY

The contest is open to individuals who are thirteen (13) or older at the time of entry. All applicable laws and regulations apply. Participation constitutes entrant’s full and unconditional agreement to these Terms and Conditions and Sponsor’s decisions, which are final and binding in all matters related to the contest . Recipients. Sponsor will determine two recipients based on the following criteria: creativity, originality, and execution. The recipients will be notified by Instagram no later than March 7, 2019. Any prize not claimed within seven (7) days of prize notification will be forfeited. If any prize notification, prize, or contest communication is rejected or returned as undeliverable or if a recipient cannot be reached after a reasonable attempt has been made by Sponsor (as determined by Sponsor in its sole discretion), such recipient may be disqualified and an alternate recipient may be selected from all eligible entries. Upon prize forfeiture, no compensation will be given. Limit of one (1) prize per person during the contest.

PRIZES/ODDS

There will be three prizes awarded during the contest, each consisting of $1,000.00 Sponsor credit. All prizes legitimately claimed will be awarded. No transfers, prize substitutions or cash redemptions will be made, except at Sponsor’s sole discretion. In addition, Sponsor reserves the right, in its sole discretion, to substitute a prize (or portion thereof) of comparable or greater value whether due to the unavailability of a prize or prize component, or for any other reason. Prizes are non-refundable and must be accepted as awarded. No more than the stated number of prizes will be awarded. All state, federal, and local taxes are the sole responsibility of the recipient.

ADVERTISING AND MARKETING

By entering the contest, and in consideration of Sponsor’s potential review and evaluation of his or her entry, each entrant acknowledges and agrees that his or her entry constitutes Registered User Content as defined in the Terms of Use and grants to Sponsor the non-exclusive right to use his or her entry as provided in the Terms of Use. To the maximum extent permitted by law, by accepting a prize, an entrant consents on his or her own behalf, to the print and online publication of such entrant’s Instagram username, stated country of residence and winning entry as part of the announcement of the winners of this contest on Sponsor’s website and mobile applications (and to submit this information, along with such winning entrant’s first and last name, address, phone, email or other contact information to governmental agencies if required by applicable law) without additional compensation other than the consideration specified in this paragraph for the entire protection term of the rights concerned and for all methods and means of exploitation. Each entrant whose personal information is being so used by Sponsor may request access to his or her personal information held by Sponsor and that Sponsor correct the data if it is inaccurate or delete the data if Sponsor is not required to retain it by law or for legitimate business purposes. Access, correction, deletion requests or withdrawal of consents can be made by contacting Sponsor by email at legal@goat.com or by mail at the address identified in the section “Winning entrants list” below, however, no consent withdrawal will apply retroactively to any entrant’s personal information used prior to Sponsor’s receipt of any consent withdrawal. Other than as set forth herein, Sponsor will treat any personal information supplied by entrants in connection with the contest in accordance with Sponsor’s Privacy Policy.

LIMITATION OF LIABILITY/REQUIREMENTS

By entering, entrant agrees to release, defend, hold harmless and indemnify Sponsor and prize provider(s), and their respective parents, subsidiaries, affiliates, contractors, directors, officers, employees and agents against any and all liability, damages or causes of action (however named or described), with respect to or arising out of any injuries, losses, or damages of any kind caused by the acceptance, possession, use or misuse of a prize awarded in the contest, including but not limited to any claims for damage to property, personal injury, death or claims based on defamation, rights of privacy, rights of publicity or merchandise delivery. False or deceptive entries or acts will render the entrant ineligible. By entering, entrant further agrees that (a) under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, consequential, or any other damages, other than for actual out-of-pocket expenses; (b) all causes of action arising out of or connected with this contest, or any prize awarded, shall be resolved individually, without resort to any form of class action; and (c) any and all claims, judgments, and award shall be limited to actual out-of-pocket costs incurred, excluding attorneys’ fees and court costs. WARNING: ANY ATTEMPT TO DELIBERATELY DAMAGE OR UNDERMINE THE LEGITIMATE OPERATION OF THIS CONTEST MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES OR OTHER REMEDIES FROM ANY SUCH PERSON(S) RESPONSIBLE FOR SUCH ATTEMPT TO THE FULLEST EXTENT PERMITTED BY LAW. Sponsor is not responsible for any printing or typographical errors in these Terms and Conditions or any other materials associated with the contest. By entering this contest and accepting a prize, each recipient agrees to maintain his/her behavior in accordance with all applicable laws and generally accepted social practices in connection with participation in any contest activity, including use of a prize.

Entrants enter at their own risk and the Sponsor is not responsible for and shall not be liable for any condition caused by events beyond its control that may cause the contest to be disrupted or corrupted. Failure to comply with these Terms and Conditions may result in disqualification from this contest. Sponsor reserves the right to revise these Terms and Conditions.

CHOICE OF LAW/VENUE

All issues and questions concerning the construction, validity, interpretation and enforceability of the Terms and Conditions, or the rights and obligations of entrant and Sponsor in connection with the contest, shall be governed by, and construed in accordance with, the laws of the State of California, without giving effect to the conflict of laws rules thereof, and any matters or proceedings shall take place in the city of Los Angeles, California.

WINNING ENTRANTS LIST

For the names of the winning entrants, send a legal-size, self-addressed, stamped envelope to: 1661, Inc. dba GOAT DIY Contest 2019 Recipients’ List, 5764 W. Jefferson Blvd., Los Angeles, CA 90016. Requests must be received no later than three (3) months following the close of the contest. GOAT is a registered trademark of 1661, Inc.

Refunds & Returns

What is Myka’s Exotic Wear’s return policy?

We want you to love what you’ve found! If you’re not satisfied with your purchase, please return it for a prompt credit or exchange. We only accept unworn/unwashed merchandise with tags.

Returning within 30 days: You will receive credit back on the initial credit card or account.

Returning after 30 days: You will receive a voucher via email so you can pick out a new favorite! A $10 order minimum is required to redeem this voucher, not including shipping charges and tax.

Who pays for return shipping?

If you are returning a purchase, you are responsible for the return shipping. When shipping back, we recommend using an insured, traceable method that can be held accountable for lost packages.

In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at cs@mykasexoticwear.com so that we can promptly send you a free return shipping label to send the package back to us at no cost to you. Your replacement items will ship free of charge.

How do I return/exchange something?

Not satisfied? Return it or exchange it… it’s as easy as 1-2-3!

  1. Fill it out!

Click here to fill out return form. Indicate the items you are returning and the reason.

If you wish to exchange for a different item, please also complete the section marked Exchanges by telling us which items you’d like in exchange. Note the style #, size, descriptions, color and quantity.

We are pleased to remind you that as always, we send your exchanged items back to you free of shipping charges.

Returns/exchanges take up to 15 business days for us to receive and process. 

Payment Methods

Accepted Methods of Payment

Credit Card (Visa, MasterCard, American Express, Discover, and Diners Club)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.



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